FAQ

FAQ Categories

Questions & Answers

Getting Started

How do I use the mobile app?

When you open the mobile app, you will see three options:

Buy Tickets
My Tickets
My Account

A fourth option (ACCESS LYNX) will display if you are logged into the app as an approved ACCESS LYNX customer.

Buy Tickets:

You can begin to select tickets for purchase via the "Buy Tickets" button. Press the Buy Tickets icon.
Select the type of ticket you would like to purchase.
You can add and remove tickets/passes with the plus and minus icons.
Once you've made your selections, tap the pink "BUY" button to purchase your tickets.
If you are not already logged in, you will be prompted to login or register an account. If you are a returning user, enter your e-mail address and password, and click the green LOGIN button. If you are a new user, click "Not registered? Register today!" and enter the required information to setup your mobile account.

My Tickets:

After you purchase tickets or passes, you will be able to view your tickets here. If you have not logged in, you will be prompted to do so before you can view this screen.

My Account:

If you have not registered an account or logged in, you will be prompted to do so.
Once you are registered and logged in, you can edit your account details (email, password, funding source) from this screen.

ACCESS LYNX:

This option will only display on the home screen if you are an approved ACCESS LYNX app customer. If you have not registered an account or logged in, you will be prompted to do so.
If you are an approved app ACCESS LYNX customer, the CREATE TICKET screen will be displayed, where you can create your ACCESS LYNX ticket.

My Account

How do I set up my account?

iOS: After you first launch the app, you’ll see the app Dashboard. Tap “My Account”, then tap “Not registered? Register Today!” You can also create an account by tapping the “My Tickets” button, then tap “Not registered? Register Today!”

Android: After you first launch the app, you’ll see the app Dashboard. Tap “My Account”, then tap Login, and then tap “Not registered? Register Today!” You can also create an account by tapping the “My Tickets” button, then tap “Not registered? Register Today!”

What is the difference between creating an account and logging in?

“Create an account” if you don’t have one or want to create a new one.

“Login” if you want to use an existing account.

How do I reset my password?

On the bottom of the login screen, tap the link named “Forgot your password?” A Password Reset screen will then open. Enter your E-Mail address, tap “Request Password Reset” or “Reset". An e-mail will be sent to the e-mail address you entered containing a link that will enable you to reset your account password.

Ticket Purchase

Is it necessary to create an account to purchase a ticket?

Yes. You will be prompted to create an account before purchasing a ticket. This allows greater convenience for you, as you can access your account from the Mobile App.

How do I add a debit/credit card to my account?

iOS:
Log into your account and click “My Account”; then click “Payment Methods." Tap “Add a New Credit Card”. The camera opens and can automatically scan your credit card number. Or, you may select “Enter Manually” and enter the card number yourself. Next, enter the card's expiration date, CVV number and postal code. To finish entering your credit card, tap “Done.”

Android:
Adding a debit/credit card can be done while making a purchase and/or under “My Account.” Log into your account, click “My Account”, then click "Payment Methods." Tap the green circle with the plus sign in it on the top right of the screen. You can manually enter your credit card number, or allow the camera to take a picture of your card, which will automatically enter your card number. Then, enter the card's expiration date, CVV number and postal code. To finish entering your credit card, tap “Done.”

Can I store more than one card?

Yes. You can add another card while making a purchase by tapping the currently selected credit card.

iOS: When the PAYMENT METHODS screen displays, tap ADD A NEW CREDIT CARD.

Android: When the SELECT PAYMENT screen displays, tap the green circle with the plus sign in it on the upper right of the screen.

You can also add additional cards within “My Account” / “Payment Methods”. There is no limit to the number of cards that can be saved in your account.

Where is my personal information and credit card information stored?

All personal and credit card information is stored on a securely encrypted Payment Card Industry Data Security Standard (PCI DSS) compliant server.

How quickly is the payment processed?

Once the payment is authorized, the payment is processed immediately.

What if my credit/debit card declines?

First, confirm you have the correct bank card details registered in the app exactly as they appear on your card and billing statement, such as credit card number, zip code and three-digit security code (CVV) on the back. If everything is correct, contact your bank for further information. Transactions showing as “pending” have not been processed and typically are removed within two business days. Your credit card will not be charged for "pending" transactions.

My card was declined — why is there a pending transaction on my statement?

Transactions showing as pending have not been processed and typically are cleared within two business days. Your card will not be charged for these transactions.

Can I get a refund?

Refunds will not be given for lost, damaged or stolen passes. A refund for unused passes or stored value balances can be requested and may be issued pending review and approval.

Are receipts available for my mobile ticketing purchase?

Yes, an email receipt will be sent to the email address associated with your mobile account.

Purchasing Fares

Can multiple tickets be purchased at one time?

Yes, you can purchase more than one ticket at a time. Unused tickets will be stored in your account for future use.

Is there a limit for purchases?

No, there is no limit

Can I purchase my ticket ahead of time with the app?

Yes. Your ticket will be stored in your account and can be activated when ready for use.

Does my ticket expire?

Once activated, yes. Your single ride ticket will expire 90 minutes after you activate it. Please remember to activate your ticket just before you board the bus.

You have 30 days after the purchase of your ticket to use the ticket before it expires. An expiration date will appear with your tickets. You can view the expiration date in "My Tickets".

Activating Tickets

How do I activate my Mobile App tickets?

When you view your ticket, you will see an "USE NOW" button next to the ticket. When you click the USE NOW button, a confirmation message will appear asking you to confirm the activation. Select “Use Ticket” and your ticket will now be active and ready for use.

How do I view my active ticket?

iOS: From the My Tickets screen, click SHOW TICKET to display your ticket. After your ticket has been activated, simply click “MY TICKETS” on the top of the screen on your device and return to your “My Tickets” list.

Android: From the My Tickets screen, click SHOW TICKET to display your ticket. Use the built-in back button on your device to return to the “My Tickets” list.

Can I use multiple tickets at the same time for myself and my family or friends?

Yes, just go to “My Tickets”, and select “Show Ticket” for each ticket needed for the group traveling with you. To use more than one ticket, you must first purchase the tickets by going to the “Buy Tickets” tab.

When Should I Activate My Ticket?

You should activate your ticket when you see the bus coming. Once you activate a single ride ticket, you have 90 minutes to use the ticket. A countdown clock will appear on your single ride ticket.

Boarding with your Mobile Ticket

The ticket takes a long time to display, what can I do?

Click the back button and select “Show Ticket” again. Also, closing other apps you aren’t using can help your phone’s responsiveness. If the issue continues, try restarting your phone and/or uninstalling and reinstalling the app.

As a reminder, it is your responsibility to have your ticket ready for activation upon boarding. If your ticket is not ready or your phone is not working, you may be asked to allow other passengers to board.

How do I board the bus with a mobile ticket?

Please have the mobile app open with your ticket active and displayed prior to boarding. This will allow a quick boarding process for you and other passengers. Please provide the bus driver an unobstructed view of your mobile ticket and wait for his or her acknowledgement before proceeding.

Do I need an AdvantAge ID to board with an AdvantAge ticket/pass?

Yes. Please have your LYNX issued AdvantAge ID ready when boarding with an AdvantAge ticket/pass.

Transfers

Can I transfer to a new route?

Yes. On a single ride ticket, click the TRANSFER button when you're ready to transfer. You have 90 minutes to use your ticket and transfer after activation.

Can I request a SunRail transfer?

Yes. Please request a transfer to SunRail from the driver.